Autonomous Issue Resolution with Agentic AI
Self-Evolving Knowledge Base Powered by AI
Dynamic Workflow Optimization through Agentic AI
AI-Driven Ticket Generation & Proactive Prevention
Advanced Sentiment & Context Awareness via Agentic AI
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Autonomous
Issue Resolution with Agentic AI

Employ AI to analyze and categorize the ticket based on its content, priority, and other factors.

Self
Evolving Knowledge Base Powered by AI

Assign tickets to appropriate categories and route them to a password management system for the secure storage of sensitive information.

Dynamic
Workflow Optimization through Agentic AI

Automate the assignment of AI-related tasks to agents to improve efficiency and task prioritization.

AI
Driven Ticket Generation & Proactive Prevention

Automate the assignment of AI-related tasks to agents to improve efficiency and task prioritization.

Advanced
‍Sentiment & Context Awareness via Agentic AI

Analyze text-based interactions within the dashboard to classify sentiments as positive, negative, mixed or neutral.

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Wavity G@ High Performer Certificate
Wavity G2 Easiest To Do Business With Spring 2023 Badge
Wavity G2 High Performer Summer 2023 Certification
Wavity G2 Easiest To DO Business With Summer 2023 Badge
G2 Badge Easiest to do business Mid-Market
G2 Badge Wavity High Performer Asia
Wavity G2 Badge Easiest to Do Business
G2 Badge Wavity High Performer Mid Market
G2 Badge Wavity High Performer
G2 Badge Wavity High Performer Asia Pacific
G2 Badge Wavity High Performer India

Common Support Challenges

Incomplete Picture of Customer Churn

Poor customer insight analysis and representation lead to a high customer churn rate.

Incomplete Picture of Customer Churn
Untapped Valuable Customer Insight

Inefficient customer data analysis leads to poor customer support strategy leaving your team scratching their heads.

Untapped Valuable Customer Insight
Overwhelming Escalations

Inadequate effective customer support strategies lead to exhausted teams and unhappy customers.

Overwhelming Escalations
Team Productivity Decline

The inability to automate mundane tasks and assign tickets dynamically based on categories leads to agent fatigue and turnover.

Team Productivity Decline
Incomplete Picture of Customer Churn
Untapped Valuable Customer Insight
Overwhelming Escalations
Team Productivity Decline

Proactive Approach to
Realize Your Business' Potential

Expertly provide valuable customer insight to automate and streamline your customer support process with Wavity's Software Solutions.

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Improve Customer Growth and Retention

Wavity lets you customize how you want to see your data and how you want to see them. Identify problem areas clearly to formulate clear strategies to accelerate customer growth and retention.

Untapped Valuable Customer Insight

Transform your customer data into actionable insights and equip your team with the right tools and resources to deliver exceptional customer support.

Customer Escalation Prediction

Proactively identify high-risk support tickets using AI-driven analysis of customer behavior and insight to formulate the right prevention strategy.

Boost Agent Productivity

Assigning tickets dynamically based on categories and automating mundane tasks empowers your agents to focus on delivering exceptional customer support on more complex customer queries.

Stay Ahead of the Game with Our Powerful Platform

Expandable Automation

Wavity is designed to grow as you grow. As your business needs change, you can adapt and adjust the platform to accommodate changes in minutes.

Expandable Automation

Third-Party Integrations

Wavity will fit into your existing business infrastructure without the need to change any of your current processes. No transferring or importing required—stay connected to your existing business information in just a few clicks.

Third-Party Integrations

Mobile-first Infrastructure

Wavity was built with mobile in mind from the beginning. Our web and mobile interfaces are tied into a single code base that keeps them always in sync - anytime, anywhere, from any device without additional cost.

Mobile-first Infrastructure

Customizable Zero-Code Applications

Wavity helps you easily develop robust applications to help you scale with ease. Even complex applications customized to your business processes can be launched with our zero-code platform, eliminating the need for dedicated IT resources.

Customizable Zero-Code Applications
Screenshot of Wavity wBot Designer interface, showcasing the ability to design, modify, and expand workflow automation.Icons of popular third-party platforms integrated with Wavity.Mobile device displaying Wavity's user-friendly, native mobile app interface.Drag-and-drop interface of Wavity's zero-code application builder.
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Simple and Intuitive:
Getting Started with Wavity

Only Wavity uses the groundbreaking approach of combining all your crucial business functions within a single AI-infused, zero-code ITSM platform. Discover how it can transform and improve automation processes for all business sizes and types. Here's how the magic happens.

Ticketing Solution

Ticketing Solution

AI-driven ticketing solution designed to provide valuable customer interaction analysis and easy customizable ticketing process, and automate and categorize customer inquiries.
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Help and Service Desk

Help and Service Desk

Set your help and service desk team to success with efficient and user-friendly solutions.
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Work and Project Management

Work and Project Management

All-in-one work and project management solution that seamlessly integrates with your existing project or program management tools.
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Automate Workflows

Automate Workflows

Automate workflow and build your process with Wavity’s wBOTS to fit your unique business needs without dedicated IT personnel.
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SaaS-ify Homegrown Apps With No Coding

SaaS-ify Homegrown Apps With No Coding

Recreate and improve your homegrown apps or build your own SaaS apps with zero coding.
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Why Customers Love Wavity

"Wavity was very quickly able to replace our homegrown ticketing application with a modern cloud solution, which streamlined our operations and greatly simplified application maintenance. Most importantly, customers and support staff are thrilled with the ease of use, and we can now make changes in a few days and sometimes in hours."
"Using Wavity, we were able to address all our business process issues – in less than a month. User Experience improved significantly, and costs were dramatically reduced because of the Wavity Platform."
"Wavity’s zero-code solution greatly increased user satisfaction for our company. Significant cost savings were just a bonus."

Resources for Your Business

Empower your business with the tools and knowledge essential to guide you toward success.

Image of person using AI Powered Business Applications
September 20, 2023

The Transformative Value of AI-Powered No-Code Business Applications: Why It's Time to Migrate from Legacy Systems

Learn about the impact of AI-powered no-node applications on business and the risks of staying on legacy applications.
Wavity Team
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AI analyzing customer interactions for intent analysis benefits
August 22, 2023

Intent Analysis: 6 Benefits for Elevated Customer Service

Discover how intent analysis powered by AI transforms customer service. Learn 6 key benefits, for intent analysis business software with Wavity.
Wavity Team
Read More
July 27, 2023

Innovative Customer Support Using OpenAI

Explore the powerful combination of OpenAI and Wavity in revolutionizing customer support operations. Discover innovative AI solutions for enhanced efficiency and satisfaction.
Wavity Team
Read More
July 24, 2023

Power of Generative AI in CX: 5 Strategies for Success

Explore the power of generative AI in customer experience (CX) and discover 5 actionable strategies for success. Elevate your customer support team with Wavity's AI-powered business software.
Wavity Team
Read More
July 20, 2023

What is Sentiment Analysis AI (+ Examples of How Companies are Using It for CX)

Uncover the fascinating world of Sentiment Analysis AI and its impact on customer experience. Dive into real-life case studies of companies utilizing this technology to revolutionize CX. Explore the Wavity blog now!
Wavity Team
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July 12, 2023

Understanding The Importance Of AI In IT Support Tickets

Learn how AI is transforming IT support ticketing systems, improving efficiency, and elevating customer satisfaction. Discover the benefits of AI in IT support with Wavity.
Wavity Team
Read More
View All Resources

Experience the power of Wavity for your business

We've helped countless businesses minimize the time investment, technical resources, and learning curve required to integrate a robust operational tracking system - all at an affordable price.

Don't take our word for it; experience the Wavity difference firsthand with our free trial.

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